Privacy Policy

INNOVATE CONSULTING GROUP LIMITED (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you interact with our website, services, or communicate with us.

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We comply with the Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”) of Hong Kong and applicable international privacy standards.

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By using our website or services, you agree to the terms of this Privacy Policy.

We may collect and process the following types of personal data:

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2.1 Information You Provide to Us

• Name

• Email address

• Phone number

• Company name

• Job title

• Your message or enquiry

• Any documents or information you submit as part of a consultation or business discussion
   

2.2 Automatically Collected Information

When you visit our website, we may collect:

• IP address

• Browser type and version

• Device information

• Pages viewed and browsing behaviour

• Cookies and similar tracking technologies
   

2.3 Business Information

As part of our consulting services, clients may voluntarily provide:

• Corporate documents

• Project or operational information

• Strategic or confidential data
   

This information is treated with strict confidentiality.

We use your personal data for the following purposes:

• To respond to your enquiries and provide customer support

• To deliver consulting services and business solutions

• To manage appointments, communications, and project coordination

• To process transactions or documentation related to our services

• To improve our website and user experience

• To send updates, notices, and relevant service information

• To comply with legal, regulatory, or contractual obligations
  
  

We only use your data for purposes directly related to the service we provide to you.

Where required under international standards or cross-border interactions, we may rely on the following lawful grounds:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate interests, such as business development and service improvement

We do not sell or rent personal data.

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We may share your information with:

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5.1 Service Providers

Trusted third-party vendors that assist with:

• IT support and hosting

• Email services

• Document processing

• Professional advisors and consultants
   

All third parties must comply with confidentiality and data protection standards.
 

5.2 Cross-Border Transfer

If required for regional projects or international coordination, data may be transferred outside Hong Kong.

We ensure such transfers meet applicable data protection requirements.
 

5.3 Legal Requirements

We may disclose information if required to:

• Comply with laws, regulations, or court orders

• Protect our rights, property, or safety

• Assist in investigations or legal proceedings

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, including:

• Ongoing client relationships

• Legal or regulatory obligations

• Business or audit requirements
   

After retention periods expire, data will be securely deleted or anonymised.

We implement strict administrative, technical, and physical security measures to protect your personal data from:

• Unauthorised access

• Loss or misuse

• Alteration or disclosure
   

While we strive for high-level protection, no system is completely immune from risks.

Subject to local laws, you may request:

• Access to the personal data we hold about you

• Correction of inaccurate or incomplete information

• Deletion of your data (where legally permissible)

• Withdrawal of consent where processing is based on consent

• Restriction or objection to certain types of processing
   

Requests can be made via the contact details below.

We may use cookies to enhance website performance and user experience.

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You may choose to disable cookies through your browser settings; however, certain features of the website may not function properly as a result.

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those third-party sites.

We may update this Privacy Policy from time to time to reflect changes in laws, practices, or services.

The latest version will always be posted on our website with the updated date.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

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INNOVATE CONSULTING GROUP LIMITED
Email: info@innovate-consultinggroup.com
Phone: +852 3102 6893
Address: 8/F, China Hong Kong Tower, 8–12 Hennessy Road, Wan Chai, Hong Kong.